1.Can we take the sample order?
We can support that. Samples are the basis for the decision to purchase bulk.
2.What is the method of payment?
We support Paypal, T/T, L/C, western union and other payment methods.
3.What is the mode of transportation?
① It can be transported by air (DHL, UPS, FedEx, etc.), by sea, and train
② FOB, CIF and EXW
4.How to guarantee the quality of products?
We control the quality of our products from the beginning. All the staff will be professionally trained and each position will have production instructions. In addition, there is a QC department to control the quality of the products.
5.What are the requirements of OEM&ODM?
① OEM product appearance, specifications, color boxes:
First of all, the customer needs to provide the LOGO to be customized, and inform the location, content and color to be customized, and then carry out mass production and printing after confirmation.
② The appearance and software of ODM products
③ Appearance: the client needs to provide 2D or 3D model drawings; If not, we need to inform the specific requirements. We will draw 3D drawings according to the requirements, and then make plaster models to confirm the appearance details.
④ Software: if it is to change the background of the built-in game or boot screen, the customer needs to provide the design picture of the replacement content; If we need to add App or other new functions to the software of our products, we need to evaluate whether the memory of the product’s main board can be accommodated, and the customer also needs to provide pictures and relevant materials of the newly added content.
6.How long is the delivery time?
There are stock products, generally within 1-2 days delivery;OEM and ODM products generally need to be delivered within 30-45 days after receiving the deposit.
7.What is the quantity of MOQ?
The products in stock, the quantity of MOQ is 1000 pieces;The product of OEM&ODM needs to be carried out, and the number of MOQ needs to be 3000 pieces;
8.How long is the warranty?
Our warranty ranges from six months to one year. If there are any quality problems during this period, we will provide repair or replacement to ensure your satisfaction.
Ⅱ.Smart Watch Questions
1.The watch is not turning on?
Hold the Home Button for 3 seconds to turn off, then hold the Home Button again to turn back on.
Next to the Home Button, there is a small hole for resetting.With adult supervision, insert the end of an unfolded paper clip to press the internal button and manually perform a hard reset.
Remove the unfolded paper clip once complete, then hold the home button for 2 seconds to power on.If it still doesn't work, try to recharge the battery and try again.
2.The watch is not charging?
Try to charge the watch with a different micro USB cable.Check if the computer's USB port or adapter you are using to charge the device (not supplied) is working with other electronic devices.If still not working, perform the hard reset method as described above.
3.Screen display is abnormal?
Hold the home button for 3 seconds to turn off, then wait 30 seconds. Hold the home button again to turn back on.
4.Cannot connect to computer?
Check the connections on the Micro USB cable between the watch and the computer. Ensure the cable is securely connected at both ends.Hold the home button for 3 seconds to turn off, then wait 30 seconds. Hold the home button again to turn back on.Unplug from the computer and reconnect.
5.Image taken is not clear? (If the watch has a camera function)
Make sure the lighting conditions of the shooting environment are good.
Check to see if the camera lens is clean. If you find some dust or dirt on it, please try blowing on the lens, and gently wiping the lens with a dry cloth.
6.Not enough memory / storage space?
If you have run out of memory, you will need to delete some of your files. These may include photos, videos, voice recordings, and music files. You can transfer these to your computer before deleting from the watch.
Alternatively, to delete all data, head to Settings> Advanced> Storage Location and clear the memory.Also can insert the SD card to expand the storage.
7.How to RESET the watch?
Use a pin to press the reset button, the watch will be turm off, and then you need to plug in the USB charging cable and make it under charging status then to long press the home button to turn ON the watch, and the reset is finished.
Ⅲ.Game Console Questions
1.Steps to properly plug in mini arcade/handheld game console
① Power supply: Lithium battery
First to the lithium battery full charge, green light shows, that is full charge.Before the use of lithium batteries, should first check whether the battery and power supply contacts are rusty, to prevent bad contact Check no problem, then put the lithium battery into the card slot, can be started for use. note: electronic products should not touch water
② Power supply: 3*AA/3*AAA battery
Before the use of the battery, should first check whether the power contact is rusty, spring is loose, to prevent bad contact;If the sound becomes weak and the picture becomes slow after starting up, please replace the battery in time
2.Does the built-in game on the console infringe?
The built-in games of our CT-881,CT-881X,CT-882B,CT-882T,CT-882X,CT-883,CT-885,CT-H1 and CT-T409 game consoles are not infringing. Some game consoles also support insertion of TF cards, so that you can download your favorite games into TF cards and play them.
1.How much storage the camera supports?
Our camera storage supports C10,8GB~32GB, etc.
2.Does the camera support multiple country language Settings?
Our cameras support English, German, French, Spanish, Italian, Portuguese, Simplified Chinese, Traditional Chinese, Japanese, Russian, Thai and many other languages. If you need other languages, we also support customization
3.What are the camera's picture and video formats?
The image format of our camera is JPG format and the video is AVI format.
4.The material of the camera?
The shell of our camera is made of ABS plastic, the USB is made of silicone, and the screen lens is made of PVC.
If there are more product related questions, welcome to contact us !